FDU Alert Background

Fairleigh Dickinson University (FDU) now has the ability to quickly send email, SMS (cell phone) text messages and voice messages to its students, faculty and staff using Send Word Now (see below). SWN provides the technology to rapidly mass broadcast health, safety and informational messages to keep the FDU community informed and safe in times of emergency and other urgent situations. Examples of unforeseen events and disruptions include snow days, floods, power outages, campus incidents and major schedule changes.

Your Options

The effectiveness of any alert system depends upon the accuracy of the contact information in its database. As such, we ask all students, faculty, and staff to update your contact information. At the same time, you have the option to add a parent or significant other to the list so they too will receive the alerts. You also have the ability to make some choices about which notifications you will receive, and which of your contact points will be used. In order to review and maintain your contact information, you must first logon to WebAdvisor (http://webadvisor.fdu.edu/), select the Faculty, Employee, Advisor or Student menu, and then click on the FDU Alert system link. A subsequent screen will allow you to enter personal contact information including work phone, cell phone, SMS (cell phone text) address and non-FDU e-mail. See example at FDU Alert Screen.

FDU Alert on a Snow Day

FDU Alert has many components, but only some may be appropriate for a particular circumstance. In the case of a snow alert, we use FDU Alert to send SMS (text messages) and email messages to the entire community. This includes email to non-FDU email accounts and “significant other” SMS and email contacts registered through Webadvisor. Common best practice is not to consider a snow alert as a major emergency where we would use the voice capabilities of FDU Alert.

The changes you post to Webadvisor take some time to be updated in FDU Alert, so it is important to make your changes as soon as possible. Changes posted in the last day before a snow event, for instance, may not be used in the FDU Alert notification early the next morning.

You are encouraged to review your emergency contact information periodically and update it whenever there is a change. The information you enter is safe and secure, and will not be used for any other purpose. Also note that there is no intent to use this capability for anything other than emergency purposes and very important messages. You will not be ‘spammed’ through this system and you can modify your contact information at anytime by logging onto WebAdvisor.

This system is designed to alert, warn and inform you of what to do in case of an emergency, a disaster, a crisis or any other situation that affects the FDU community. For example, receiving these alerts and messages could keep you from driving to campus only to find out that a power failure has closed the campus.

For full details on FDU Alert and its role in FDU campus safety planning, please see the FDU Alert Use Policy.

About Our Service Provider

Send Word Now was founded in 2001, by a group of individuals who recognized the need for quick and effective crisis communications after the tragedies of September 11, 2001. After the attacks on the Twin Towers of the World Trade Center and the U.S. Pentagon, cell phone traffic became impossibly congested, and Send Word Now has always placed enormous value on multi-modality and redundant communications in building its platform.

Since 2001, as companies have become more concerned about business and operational continuity, regulatory compliance, security and the ability to audit information flow, the need for swift, appropriate, and documented communications has grown ever more urgent. Send Word Now is successfully transforming the way organizations and government agencies are solving the problem of on-demand alerting and incident response for both emergency situations as well as for everyday, time-sensitive organizational communications.

Today, Send Word Now is the leading provider of on-demand alerting and incident response services for both routine and emergency communication. The easy-to-use, web-based emergency notification service is used by government agencies, municipalities, universities, non-profit organizations and businesses around the world to ensure fast, effective, two-way communication in real-time.