Internet Access

All residence hall rooms have wired and wireless internet.

The University provides each residence hall room with data ports for access to the local area network (LAN) for each occupant.  This provides access to the internet and university network resources from the residence halls. 

In order to connect from a residence hall, a student’s computer must have a working and properly configured Ethernet adapter (Ethernet network interface card) and meet the following minimum system requirements before they can connect to the FDU network:

  1. In order for you to log into FDU’s network, you must have a valid Webmail account. Once accepted to the university you can get a Webmail account by visiting http://webmail.fdu.edu
     
  2. Microsoft Windows based computers must:

a.       Be running Windows XP (Home or Professional) with Service Pack 2 (SP2) installed, or later (i.e., Vista).

b.  Have all critical Microsoft Windows updates and patches applied to the Windows operating system.  To do this, go to http://windowsupdate.microsoft.com

c.       Be configured for daily automatic Microsoft Windows updates.

d.      Have FDU’s Symantec Antivirus Corporate Edition software properly installed and configured.  Symantec Antivirus Corporate Edition is provided to students free of charge for as long as you are a student and FDU’s Symantec Antivirus Corporate Edition does not require students to pay a yearly subscription.

e.       Be configured for daily automatic Symantec Antivirus Corporate Edition virus definition updates.

f.        NOTE:  Prior to the installation of FDU’s Symantec Antivirus Corporate Edition software, all other antivirus software (i.e., McAfee, Norton Antivirus, Norton SystemWorks/Internet Suite, Sophos, TrendMicro, …) must be completely uninstalled. After uninstalling existing antivirus software, you can log onto https://isweb.fdu.edu/secure/av_download.html to download FDU’s Symantec Antivirus Corporate Edition for students or, when you log into FDU’s network for the first time from on campus, you will be directed to download and install FDU’s Symantec Antivirus Corporate Edition.  Be sure to perform a full antivirus scan, and remedy all virus issues, prior to logging in.

g.      Be able to run the Cisco Clean Access (CCA) agent, which FDU will provide, and be able to receive automatic Windows and antivirus updates.

h.      Be free of all computer viruses and spyware, and have a completely patched Windows operating system (OS).

As a predominantly Windows operation, FDU provides limited technical support for Macintosh computers.  FDU does provide MAC users with Antivirus for Macintosh upon request.  Requests can be made through the FDU Technical Assistance Center (UTAC).  FDU does not have the technical resources to support non-Windows or non-MAC computing platforms such as Unix, Linux, etc., or beta software.

The above will help students maintain their personal computers and to protect their valuable information.  It will allow us to maintain a high level of network and support services to our resident students and to safeguard and minimize the negative impacts of computer viruses, spyware, and other malware on the University network.

For more information about CCA or FDU’s Symantec Antivirus Corporate Edition, call the FDU Technical Assistance Center at 973-443-8822.

 

To report an internet service issues, contact the University Technical Assistance Center (UTAC) Help Desk:

-(973) 443-UTAC or (973) 443-8822,

-From the Metropolitan Campus by dialing #8822 from a campus phone, or

- Email FDUTAC@fdu.edu

University community members who contact UTAC by email or via web submission will receive an electronic acknowledgement of their request within 30 minutes and a response within 24 hours.

What information do I need to provide when I contact UTAC?

1. University ID is required for support services.

2. FDU webmail account information is required to receive full services. For information on webmail, or to creat an FDU webmail account, please visit the webmail.fdu.edu website.

3. Contact number and a location where you can be reached.

4. Detailed problem description.