Inquiry / Complaint / Exceptional Performance

There are times when you have contact with members of the Department of Public Safety and you may feel that the officer did not handle the situation correctly or the officer provided exceptional service.  In either case, we would like to know the information.

Whenever you make an inquiry or complaint against any member of the Department of Public Safety, you should send an email to the Director of Public Safety dmiles@fdu.edu and provide the following information:

Your Name (Required)
Department or Room Address
Department or Room Telephone Number
Email Address (Required)
Date of Incident
Time of Incident
Description of Incident

Once your inquiry or complaint is received, it will be investigated by a person designated by the Director of Public Safety.  The investigation will usually include a review of all reports, policies and procedures and interview with all individuals involved as well as any witnesses.

Once the investigation is complete, the Director of Public Safety will review the complaint and findings and a determination will be made on further action.

The best way to commend the actions of a member of the Department of Public Safety is to write a brief letter describing the incident and the actions that you think were exceptional.  Information such as the date, time and location will help identify the employee if you do not know his/her name or badge number.

Any commendation received by the Director of Public Safety are forwarded to the employee and a copy placed in his/her personnel file. 

Although the members of the Department of Public Safety do not expect to be thanked for everything they do, recognition of an exceptional service is always appreciated.

Feedback in all cases helps us to know if we are doing a good job.