The 36-credit non-thesis program offers on-campus, off campus, and online delivery for the convenience of working professionals. With this degree, individuals who aspire to enter or advance in the service industry can gain valuable credentials and increase their opportunities for professional fulfillment in this rewarding field.
The curriculum draws upon students’ work experience to integrate theory and practice as it prepares them for positions in service leadership. The required courses were developed based on need and potential demand. Students will be required to complete a master’s level research paper during the last term of study in the Program as a capstone requirement. This paper and its requirements will be introduced during the early part of the student’s degree when they enroll in Introduction to Graduate Studies and Research.
Follow the linked course numbers to access each course's complete Coursefinder record including scheduling information.
|Required Courses/ Core Curriculum – (27 credits)|
|MSSIL 7001||Introduction to Graduate Studies and Research|
|MSSIL 7003||Current Concepts of Leadership in the Service Industry|
|MSSIL 7004||Service Management|
|MSSIL 7005||Managing Service Industry Financial Systems|
|MSSIL 7006||Human Resource Management and Development in the Service Industry|
|MSSIL 7007||Global Marketing for the Service Industry|
|MSSIL 7008||Organizational Communication and Conflict Management|
|MSSIL 7009||Capstone Service Innovation and Leadership|
|MSSIL 7010||Technology in the Service Industry|
|Electives – (3 credits)|
|MSSIL 6001||Civil Law and the Service Industry|
|MSSIL 6002||Accounting for Service Industry Administrators|
|MSSIL 6003||Distribution System Management|
|MSSIL 6004||Global Service Industry Business Management|
|MSSIL 6005||Organizational Behavior|
|MSSIL 6006||Ethical, Legal and Social Issues in the Service Industry|
|MSSIL 6007||Strategic Processes in Service Firms|
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