Getting Help with an Online Course

Occasionally a problem may arise for which you need help. As an FDU student, you have access to a wide variety of resources. In order to obtain the kind of help you need, it is important to first decide what sort of problem you are having and then utilize the resource best suited to your needs. Below is a list of problem areas along with the contact information for the appropriate help.


If you need help with:

Contact / Consult:

Course-related problems:
Course requirements, assignments and their due dates, the course material, etc.
Course Instructor:
Use email or phone number as provided in WebCampus under "Faculty Information" or as given by instructor
Using WebCampus (Blackboard): Problems using the features of Blackboard (e.g. posting on the Discussion Board, sending an assignment, accessing documents & assignments, etc.) WebCampus Student Manual:
Contains interactive links, table of contents and search feature. Accessible from within a course by clicking
Tools, User Manual
Accessible on the FDU Website at:
Technical Issues:
Forgotten passwords, computer problems, access problems, Webmail and WebCampus problems, etc.
Fairleigh Dickinson University Technical Assistance Center (FDUTAC):
Available 24 hours a day, 7 days a week at
973-443-UTAC (8822)  and
FDU student ID (7 digits) is required
Administrative Issues:
Questions about the program, admissions, course registration, academic advising, etc.
Office of Online Programs: