Iris Gersh, Ed.D., C.H.A., C.H.E.

Director of Jersey City Location- International School of Hospitality and Tourism Management

Dr. Iris Gersh is the Director of the satellite campus of  the International School of Hospitality and Tourism Management located in Jersey City, New Jersey. She has been a member of the School’s faculty since 2001.   Iris Gersh has a Bachelor’s Degree in Business from Pace University, a Masters of Business Administration from Fordham University, and she received her Doctorate in  Higher Education from Seton Hall University.

Prior to joining Fairleigh Dickinson University, Dr. Gersh spent 20 years in the Hospitality Industry in management/consulting capacities in the areas of quality assurance, property operations, multiproperty operations, asset management and consulting. She began her 11-year career with the Marriott Corporation, starting as a management trainee and worked her way up to the position of General Manager. During her career span with the Marriott Corporation, she had diverse experience including property operations,  training manager for company-owned and franchise affiliated Marriott hotels,  regional hospitality trainer, and sales and marketing manager.   She was also involved with a planning team for the development of a total quality management tool to assess property adherence to brand standards and customer defined quality satisfaction for an estimated 2000 Marriott Hotels.

Dr. Gersh spent 6 years assisting owners and operators with market studies, operational evaluations and financial and reporting analysis. As a hospitality consultant with Coopers and Lybrand she performed economic valuations and FIRREA appraisals for limited and full service hotels and restaurants.   Her area of expertise at Coopers & Lybrand was her ability to assess and evaluate the operations of hotels and restaurants and then strategize and recommend areas of improvement resulting in maximum efficiency, productivity and profitability.

She has received Marriott Quality Assurance Certification, National Food Protection Certification, and Fire Safety Director Certification. She received several awards from the Marriott Corporation making Manager of the Quarter, Region of the Year and 4-time winner of the Bill Tiefell Award for exemplary customer service.

Email address:gersh@fdu.edu

Telephone: 201-360-4636 Fax: 201-795-4641


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