Help Resources

FDU Technical Assistance Center

 

The Fairleigh Dickinson University Technical Assistance Center (FDU TAC) is the university helpdesk support organization. Students, faculty and staff may contact the FDU TAC to initiate support requests for online courses.

The FDU TAC's primary goal is to initiate your support request, verify your contact information, assist with troubleshooting and resolution, or to swiftly escalate to resolving parties so that you may focus on your work, and your goals.

Note: You will be asked to identify yourself by your Student Number/Datatel ID

Phone: (973) 443-UTAC (8822)

The UTAC is available 24x7 to provide assistance, whether via voice or email.

EmailFDUTAC@fdu.edu

 

Online Blackboard Assistance

 

The software running on the webcampus server is called Blackboard. Specifically, FDU is using version 6.0. If you have questions about any of the Blackboard features, you can find additional information at the sources below:

Online Support:

Once in Blackboard, click on the Help icon at the top left of the window above the tabs. This will bring you to a document similar to this page.

Click on the following link, http://support.blackboard.com.

Click on Students, and then select from the following

  1. Knowledge Base - search by topic;
  2. Reference Center - Blackboard student manuals;
  3. Plug-In Center - download plug-ins needed to access multimedia resources.
  4. Training Center - source of information and resources about online learning.